Drake Business Process Outsourcing provides essential business support functions
allowing you to focus on improving your competitive advantage through your core
business offerings.
Our objective is to help your business become more profitable while increasing
your customer satisfaction. We can help you outsource or offshore a full range
of front office services such as call centres, debt collection, help desks,
telemarketing and customer service. We are also experts in back office services
such as database management and transcription services.
Consulting
In some cases, you may not have an internal assessment or business plan related
to outsourcing and/or off-shoring. Or, you may want to improve your existing
business process and customer service without necessarily outsourcing. We offer
our experience and expertise in a set of consulting services that develop a
detailed picture of your business today, develop a strategy for fully
leveraging the benefits of outsourcing and off-shoring, and create the business
case to determine if, when, and how you should go through this journey. We also
offer services to help you improve business processes and customer service in
place in your business today.
