business process outsourcing

Back Office Outsourcing

Back office outsourcing services have to do with processes associated with running your business and operations such as financial, operations, human resources, and information management. By outsourcing these services, it frees your business up to focus on your core business. It also allows you to reduce the significant expense associated with this element of your business. If you use one Drake BPO, you also have an opportunity to increase customer satisfaction and create a sustainable, long term, productive relationship.

Management and Financial Accounting

Accounting services include either portions of the full range of managing the accounts payable and accounts receivable processes.

Data Entry

This service will allow you to cost effectively get large amounts of information added into databases or specific applications.

Database Management

If your business is like almost every other business, you have customer and contact databases to manage and keep up to date. Database management service allows you to keep your database clean and up to date through a program of contacting you customers to ensure you have the latest information.

Claims Processing

Typically associated with the insurance industry, claims processing actually covers any process that starts with a customer enquiry that requires investigation, analysis, assessment, decision, and follow-up with a formal response.

Transcription

Transcription service is the process of taking audio or visual information such as audio recordings or faxes and transcribing the information into an electronic document form. One example is medical transcriptions while another is capturing hand-written information on warranty or product return cards.

Human Resources

More and more businesses are outsourcing their human resource business function or parts of that function to experts who do this service full-time. This ranges from hiring processes to management of employee benefits process to payroll. Businesses that find a high quality service provider can increase employee satisfaction and reduce expenses.

Accounts Payable

Drake Outsourcing Accounts Payable service delivers a number of benefits to your organisation including:

• Reduced procure to pay costs and processing time
• Improved corporate purchasing efficiency
• Reduced vendors and increased contract purchasing
• Improved purchasing processes (checking between order, receipt and invoice)
• Fast implementation
• Streamlined processes
• Increased control over your accounts payable workflow
• Reduced archiving, mailing and paper handling costs

Our Accounts Payable service is delivered via a leading technology platform to automate your payable invoice processing. Our end to end solution provides purchasing, supplier invoice processing, approval and payment functions incorporating the following features:

• Electronic invoice scanning
• Optical Character Recognition (OCR) for automatic data capture
• Purchase order matching and automatic journal posting
• Electronic invoice circulation
• Catalogue purchasing
• Requisition requesting
• Multi level workflow for requisition approval
• Order generation
• Goods receipting
• Quote management
• User-friendly, easy to use system interface
• Easy content management maintenance
• Extensive reporting functionality

Cash flow management

Cash flow management is a vital requirement for any business, albeit one that many firms are unable to execute. Failing to balance the inflows and outflows of cash can have detrimental impacts on companies, especially for small to medium enterprises whose cash position signals business health. However, it is often in these small to medium enterprises that cash flow management or accounts receivable collection is conducted without due consideration or only takes place after the debt is "stressed".